Terms & Conditions
In these conditions “we”, “us” and “our” refer to www.Sterling-Workwear.co.uk the Internet division of Sterling Workwear (Company No 05283978).
You can write to us at:

Unit 35
Steeton Grove,
Steeton
Keighley
BD20 6TT

Or send an email to info@sterling-workwear.co.uk. These addresses are also the ones in which you write to if you have any complaints. “You” and “your” refer to the customer who places an order with us

1. We reserve the right not to accept any order. Once your order is accepted by us, a contract will come into force, on the terms and conditions set out here.

2. We will always try to deliver your goods as soon as practicable. You should tell us as soon as possible if you do not receive your goods within one week of placing your order or within one week of any estimated delivery date that we give you. Please note that any dates quoted by us for delivery are estimated only. If we are unable to deliver your goods within 30 days of your order, you may cancel your order.

3. When you receive the goods, you should check them as soon as possible, and let us know within 7 working days of receipt if there are any problems. If possible, please retain all packaging until you are satisfied with the goods. You will be responsible for any loss or damage to the goods which occurs after they have been delivered to you.

4. We will require payment of the price for the goods in full before we despatch them unless we agree otherwise in writing with you. However, if you have an account with us, not and internet account, we may, at our discretion, allow you to make payment in full within 30 days of our invoice.

5. Details of our delivery charges and methods of payment for the goods are shown in the relevant section of our Web Site.

6. All the goods that we supply will remain our property until you have paid for them in full, including all delivery charges. If you sell the goods you agree to hold the sale proceeds upon trust for us until you have paid us for them in full.

7. Every effort is made to ensure that our prices and descriptions are accurate at the time of going to press. If an error is found or if manufacturer's prices or products change, we will inform you as soon as possible and offer you the option of cancelling your order or reconfirming your order with the revised price or product.

8.You can cancel your order for any reason and get a full refund at any time before you receive the goods. A working day is any day other than weekend days and public holidays. To cancel your order you should write to us within that time scale to:-

Unit 35
Steeton Grove,
Steeton
Keighley
BD20 6TT

Or send an email to info@sterling-workwear.co.uk with your full order details and customer details.
If you have already received the goods:-
You can only exercise this right to cancel your order if the goods are still in a re-saleable condition and you have retained the packaging.
You must return the goods to us at your own cost to the above address.
You must take care to ensure the goods are not damaged in the meantime.
If you do not return the goods as required, we may charge you the costs of recovering them ourselves.

9. We will not be liable for any delay in delivering the goods which is due to events or circumstances beyond our reasonable control or for any business losses.

10. We are constantly updating our products, prices and offers. We are confident of our technology and staff but acknowledge that human error is always possible. If goods are offered for sale incorrectly we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do so. In such cases we will contact you and explain the situation, if we are unable to resolve the matter fairly with you we reserve the right to refuse your order and refund any payment you may have made.

11. In the event of circumstances beyond our control i.e strikes, wars, acts of terrorism or even small things like power cuts interfere in our business with you, we will do our best to keep things going. We shall have no liability to you for any failure which is due to such unforeseen circumstances or any other situation outside our control.

12. If we fail to enforce any of these conditions, that does not mean that we have waived any of our rights and we retain the right to enforce any of these conditions at any time.

13. Nothing in these conditions affects your statutory rights as a consumer. You may obtain information about your statutory rights from your local Trading Standards Department or Citizens Advice Bureau.